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Home / Industry Insights: Why Liquidation Exists

Industry Insights: Why Liquidation Exists

A short, sourced look at the returns economy that liquidation buyers work in.

$849.9Bmerchandise returned in the U.S. in 2025 (estimate)
~16%of retail sales are returned
19%of online sales expected to be returned
82%of shoppers say free returns influence where they shop

Source: National Retail Federation and Happy Returns, 2025 Retail Returns Landscape, reported by Supply Chain 247. The same research put 2024 returns at about $890 billion.

What these numbers mean

When shoppers return nearly one dollar in six, retailers end up with a constant stream of goods that must be inspected, repackaged or sold on. Some items go back on the shelf. Many do not: they are open-box, missing a part, out of season, or simply not worth the labor to restock.

That surplus flows into the liquidation market, which sells it in bulk to resellers. For a buyer, the opportunity is a low cost per unit. The risk is variable condition, which is why testing, sorting and honest pricing matter.

How the supply chain works

  • Return or overstock occurs at a store, warehouse or marketplace.
  • Goods are consolidated onto pallets by category or as mixed lots.
  • Pallets are sold in bulk to liquidators and wholesalers.
  • Liquidators price and resell by case pack, pallet or truckload.
  • Resellers sort, test and sell items one at a time or in smaller bundles.

What makes a good liquidation buyer

  • Knows the resale value of the category they buy
  • Budgets for freight, testing and a share of unsellable items
  • Starts with a small lot and scales up with what sells
  • Has a clear sales channel before buying

Use our profit calculator and read what to expect from customer returns before your first order.

Have a question about a lot?

Message us with the item number. We reply with photos, availability and a freight quote.

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