Industry Insights: Why Liquidation Exists
A short, sourced look at the returns economy that liquidation buyers work in.
Source: National Retail Federation and Happy Returns, 2025 Retail Returns Landscape, reported by Supply Chain 247. The same research put 2024 returns at about $890 billion.
What these numbers mean
When shoppers return nearly one dollar in six, retailers end up with a constant stream of goods that must be inspected, repackaged or sold on. Some items go back on the shelf. Many do not: they are open-box, missing a part, out of season, or simply not worth the labor to restock.
That surplus flows into the liquidation market, which sells it in bulk to resellers. For a buyer, the opportunity is a low cost per unit. The risk is variable condition, which is why testing, sorting and honest pricing matter.
How the supply chain works
- Return or overstock occurs at a store, warehouse or marketplace.
- Goods are consolidated onto pallets by category or as mixed lots.
- Pallets are sold in bulk to liquidators and wholesalers.
- Liquidators price and resell by case pack, pallet or truckload.
- Resellers sort, test and sell items one at a time or in smaller bundles.
What makes a good liquidation buyer
- Knows the resale value of the category they buy
- Budgets for freight, testing and a share of unsellable items
- Starts with a small lot and scales up with what sells
- Has a clear sales channel before buying
Use our profit calculator and read what to expect from customer returns before your first order.
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