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Claims and Damaged Goods
How to report a problem with your order.
Liquidation goods are sold as-is, and condition varies inside the stated category. Claims cover shortages, mis-ships and transit damage, not ordinary variation or change of mind.
How to file a claim
- Inspect on receipt and note damage on the delivery receipt.
- Take clear photos of the pallet, packaging and affected items.
- Message us with your order reference within the window stated on your order confirmation, or within 48 hours of delivery if none is stated.
- We review and, where appropriate, work with the carrier or source to resolve the issue.
What is not covered
- Change of mind
- Ordinary variation within the stated condition
- Items described as untested, as-is, defective or salvage